I am a consultant in service design, innovation and product management. For more than 15 years I worked in product strategy and design leadership in the amazing world of web and mobile media. Before that I was a newspaper journalist and history student. There’s a full list of my skills and experience on my LinkedIn profile.
Changeful is my service design and innovation practice.
My approach to service design is people-centred, working with current and potential users and the people who deliver services for you. I also have a good grasp of technology, having worked on topics such as home energy controls, mobile websites and apps, and NFC payments and loyalty. I have led an 18-strong design and usability team and helped clients develop their in-house service design and management capabilities.
- People-centred service design
- Web and mobile service innovation
- Capability development and transformation
Let’s talk about your services and what I can do to help.
I’m based in Leeds, England, where I help to organise Service Design Thinks and Drinks.
Changeful Ltd, my service design and innovation practice, is a company registered in England and Wales. Registered number: 8010450.